I build and scale digital platforms, connected products, and customer experiences.

Hi, I'm Himanshu Bahl
Senior Product Leader · Digital Platforms, Connected Products & Customer Experience

Senior product leader with 20 years' experience scaling digital platforms, connected products, and customer experiences, including Liberty Global's Connect App with 576K monthly users and connected-home pilots generating €500K.

Applied conversational and agentic AI within these domains, taking Liberty Global's first AI care agent to production in under six months with NPS 40, then leading AI use-case prioritisation at Plume Design.

20 years
Building and scaling digital and connected products
576K
Monthly active users on Liberty Global's Connect App
1M+
Consumer uses of self-service journeys I defined
Under 6 months
First conversational AI care agent to production, NPS 40
Himanshu Bahl

Product leadership from opportunity to scaled adoption.

I work where customer needs, digital platforms, connected ecosystems, emerging technology, and business value must become one coherent product direction.

01

Product Strategy & Innovation

Identify the opportunities worth pursuing, validate customer and business value, and translate ambition into product choices, business cases, portfolio priorities, and executable roadmaps.

02

Digital Platforms, Apps & Customer Experience

Build and scale mobile, digital-care, self-service, and B2B SaaS products. Connect customer journeys with platform capabilities and balance shared-product strategy with the needs of individual markets.

03

Connected Products & Ecosystems

Take connected-home and hardware-software experiences from opportunity to launch and adoption. Align devices, applications, services, partners, and operating teams, often from zero to one and within demanding timelines.

04

Applied AI in Customer & Service Operations

Apply conversational and agentic AI where it supports a defined product or operational problem. Prioritise use cases, design human-and-AI workflows, integrate platforms, establish evaluation and governance, and move viable concepts towards production.

Engagements can support opportunity definition, customer validation, executive alignment, business cases, product strategy, pilot shaping, and execution-ready roadmaps.

Areas of expertise
Product StrategyPlatform Product ManagementCustomer ExperienceProduct InnovationMulti-Market Product LeadershipMobile ProductsDigital Care & Self-ServiceConnected Home & IoTHardware-Software ExperiencesB2B SaaS PlatformsTelecom & ConnectivityZero-to-One Product DevelopmentApplied AI Product StrategyConversational & Agentic AICross-Functional LeadershipBusiness Cases & Commercial ValidationProduct StrategyPlatform Product ManagementCustomer ExperienceProduct InnovationMulti-Market Product LeadershipMobile ProductsDigital Care & Self-ServiceConnected Home & IoTHardware-Software ExperiencesB2B SaaS PlatformsTelecom & ConnectivityZero-to-One Product DevelopmentApplied AI Product StrategyConversational & Agentic AICross-Functional LeadershipBusiness Cases & Commercial Validation

8 countries. 4 continents. International impact.

From Silicon Valley to Amsterdam and London to Lima, leading products and multidisciplinary teams on the ground.

📍 United States 📍 United Kingdom 📍 Netherlands 📍 Switzerland 📍 Ireland 📍 Belgium 📍 Peru 📍 India

What senior leaders say about my work

A few comments from people who have seen it up close.

Takes complex ideas, shapes them into clear strategy, and drives them to execution with speed and precision, always keeping users and impact at the centre.
VP Analytics
Liberty Global
A very strong product leader who won't be satisfied until the job is done. His technical affinity combined with a strong UX focus ensures the end result shines. Five stars.
Group Director B2B
Liberty Latin America
His storytelling and demo skills create priority with stakeholders and translate directly into roadmap. Led market explorations, research and prototyping to define real product strategy.
Director Management Consulting
YaWorks
Combines vision, execution, and deep AI knowledge to create great customer experiences, making complex technology understandable and useful.
CEO
Zattoo
Creative mind, great view on market developments and strong focus on customer experience. Relentlessly designing new user journeys based on customer research. A pleasure to work with.
Director Product
Infosys
Enthusiastic, innovative and result-driven. Connects the customer perspective with technological solutions. One of the driving forces for bringing CX-driven AI to life at Liberty Global.
CX Strategist
Essense
Takes complex ideas, shapes them into clear strategy, and drives them to execution with speed and precision, always keeping users and impact at the centre.
VP Analytics
Liberty Global
A very strong product leader who won't be satisfied until the job is done. His technical affinity combined with a strong UX focus ensures the end result shines. Five stars.
Group Director B2B
Liberty Latin America
His storytelling and demo skills create priority with stakeholders and translate directly into roadmap. Led market explorations, research and prototyping to define real product strategy.
Director Management Consulting
YaWorks
Combines vision, execution, and deep AI knowledge to create great customer experiences, making complex technology understandable and useful.
CEO
Zattoo
Creative mind, great view on market developments and strong focus on customer experience. Relentlessly designing new user journeys based on customer research. A pleasure to work with.
Director Product
Infosys
Enthusiastic, innovative and result-driven. Connects the customer perspective with technological solutions. One of the driving forces for bringing CX-driven AI to life at Liberty Global.
CX Strategist
Essense
Products shipped with and for
Liberty Global Plume Design Telenet VodafoneZiggo Virgin Media O2 Altran Philips KPN

Work with ArNaFoundry.

If you are shaping a digital platform, connected product, customer journey, or applied-AI capability, whether as a focused assignment or a longer engagement, this is where to start the conversation.

ArNaFoundry is registered in the Netherlands and built around senior product leadership across strategy, customer experience, connected ecosystems, multi-market delivery, and the practical adoption of emerging technology.

Discuss an engagement →
Portfolio Working products, diagnostics, applied-AI experiments, and product frameworks showing how I approach innovation problems, from opportunity selection and pilot design to evaluation, governance, business value, and adoption. The portfolio demonstrates the method. ArNaFoundry engagements apply it to a specific organisation, customer problem, or product context.
View portfolio →

Certifications & credentials

Continuously developing my expertise across product, technology, AI, and design.

Executive MBA
RSM, Erasmus University, Rotterdam
Master of Computer Applications
Panjab University, Chandigarh
AI Essentials for Business Leaders & CPOs
LinkedIn
AI Advanced: Prompt Engineering & Agentic AI
Microsoft & LinkedIn
AI Foundations: Thinking Machines & Machine Learning
LinkedIn
Microsoft Certified: Azure Fundamentals
Microsoft
NEXT STEPS

Explore the portfolio or start a conversation about a product, platform, connected-product, customer-experience, or applied-AI challenge you want to move forward.

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